Document Type : Research Paper

Authors

Abstract

This paper presents a two-stage model for fully ranking insurance where each agent has multiple outputs and inputs. In the first stage the Data Envelopment Analysis (DEA) is run for each pair of units separately. In the second stage, the pairwise evaluation matrix generated in the first stage is utilized to rank scale the units via the Analytical Hierarchy Process (AHP). Both DEA and AHP are commonly used in practice. Both have limitations. The hybrid model AHP/DEA takes the best of both models, by avoiding the pitfalls of each. AHP/DEA ranking does not replace the DEA classification model, rather it furthers the analysis by proving full ranking in the DEA context for all units, efficient and inefficient. This approach is applied for ranking 23 Iran insurance agents that worked for 2003 and 2004 years. The results reveal that 929 agents have the highest rank and 949 agents have the lowest rank in the studying period.

1. آرمان، محمد حسین. «ارزیابی عملکرد شعب بانک کشاورزی استان اصفهان با رویکرد تحلیل پوششی داده‌های فازی»، پایان نامه کارشناسی ارشد مدیریت صنعتی، دانشگاه علامه طباطبایی، (1383).
2. توماس. ال. ساعتی. تصمیم سازی برای مدیران. ترجمة علی اصغر توفیقی، تهران: سازمان مدیریت صنعتی، 1378.
3. قدسی پور، سید حسن. فرایند تحلیل سلسله مراتبی. تهران، مرکز نشر دانشگاه صنعتی امیر کبیر، 1381.
4. مشیری، اسماعیل. «مدل تعیین شده AHP برای نظر سنجی و تصمیم گیری گروهی». دانش مدیریت، سال چهارم، شماره 52، (1380).
5. Cai, Yuezhou and Wenjiang, Wu. "Synthetic Financial Evaluation by a Method of Combining DEA with AHP". International Transactions In Operational Research, Vol. 8, (2001).
6. Dinc, Mustafa., E. Haynes, Kingsley and Murat Tarmcilar. "Integrating Model for Regional Development Decision: A Policy Perspective". The Annals of Regional Science, Vol. 37, (2003).
7. Fong Patrik Sik-wah and Sonia Kit-Yung Choi. "Final Contractor Selection Using the Analytical Hierarchy Process." Construction Management and Economics, Vol. 18, (2000).
8. Liu, Chun-Chu and Chia-Yon Chen. "Incorporating Value Judgment in to Data Envelopment Analysis to Improve Decision Quality for Organization". The Journal Of American Academy of Business, Vol. 3, (2004).
9. Ramanathan, Ramakrishnan. "Data Envelopment Analysis for Weight Derivation and Aggregation in the Analytic Hierarchy Process"., Computation & Operation Research, Vol. 33, Issue. 5, (2004).
10. Seiford, Lawrence.M and Joe Zhu. "Modeling Undesirable Factors in Efficiency Evaluation"., European Journal of Operational Research, Vol. 142, (2002).
11. Sinuany-Stern, Zilla., Mehrez, Abraham and Yossi Hadad. "An AHP/DEA Methodology for Ranking Decision Making Units"., International Transactions In Operational Research, Vol. 7, (2000).
12. Yeh, Jong-Mau., Kreng, Borwen and Chinho Lin. "A Consensus Approach for Synthesizing the Element of Comparison Matrix in the Analytical Hierarchy Process"., International Journal of Systems Science, Vol. 32, No. 11, (2001).